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Help desk organizes
Help Desk basically consists of three items: Summary, Description, and Attachment. Can you add other items besides this? For example, items like Priority.
2 answers
Dear,
Yes you can modify request type layout and add fields that match your needs. As you can see on that screenshot, you could just drag and drop the field.
You could also check this URL for more information:
https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html
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