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Help center - cards theme Edited

System IT I'm New Here Jan 28, 2021

Hi,

I can't find a way to display the projects by card.

In this article

https://confluence.atlassian.com/servicedeskcloud/blog/2018/12/our-new-help-center-is-ready-for-your-customers-to-experience you explain that to do it you have to follow the steps:

  1. Go to Project settings> Portal settings

  2. Click on View and customize under Look and feel

  3. Toggle on the new experience under Try the new help center

But I can't find the option Try the new help center.

My portal looks like this:

jira_service_desk_help_center.png

Note: I have Jira Service Management 4.14.

I look forward to receiving your reply.

1 answer

0 votes

Hello @System IT,

Welcome to Atlassian Community!

Thank you for the details.

The documentation that you shared is related to the Cloud version and on the Server it's different.

In order to opt-in to the new portal, please follow the steps below:

How to get the new portal

Jira Service Desk 4.6:

The new portal is now default, so you'll get it out of the box. If you'd like to learn more about customizing it, see Configuring the customer portal.

Jira Service Desk 4.1 - 4.5:

When you upgrade to Jira Service Desk 4.1, you’ll see an opt in prompt in two places:

  • beside the Customer channel icon in the right hand navigation
  • beside the Customize button in the help center view.

Please, take your time to test and let us know if you have any other questions regarding this matter.

Warm regards,
Angélica
Atlassian Support

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