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Help Centre (portal) Internal only project wants ability for ANYONE to email

Hi Folks,

I have an openly accessible Help Centre that includes a couple of anonymous access projects and many more "Internal only" projects (where customers have to be added to submit tickets).

This has been and continues to be working well for most of my teams. However, I've now had a team ask if they can allow "Anyone" to email their project but only "customers" to see their portal, as they have some customers who do not want to create Atlassian accounts in order to access their portal.

I found this answer in the Community https://community.atlassian.com/t5/Jira-Service-Management/Hide-internal-portals-from-external-users/qaq-p/1918802 

However when I remove 
The Service Project Customer - Portal Access from the Browse Projects permission I keep getting a major error (see attached images)

Project permissions.jpgMajor Error with project permissions.jpg

Any tips or suggestions for allowing annonymous email access but restricted portal access?

1 answer

0 votes
Mark Segall Community Leader Jun 08, 2022

Hi @Anthony R - I would first evaluate whether the permissions change is working as intended.  JSM is extremely sensitive about any changes to the default permission scheme and will bark warnings at you even if you are comfortable with the change.  Though, I will say for your case, removing the portal access group from browse projects would also remove portal visibility for for traditional organizations/customers so without explicitly granting them Browse Projects via some other method, you may cut them off as well.

Hey @Mark Segall you're right :(

I need to find a way around this because this teams government clients are refusing to create Atlassian accounts or link their work accounts to JSM........

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