First I will say I am very new to Jira but have used ITSM ticketing systems in the past. I am in the beginning stages of building the instance for my company and we want users to be able to email us and have an incident created not a service request. Looking around I found older articles but I do not see the choices they are seeing. When I navigate to Configure email request types I only see Emailed request, Report Broken Hardware and Create a post-incident review as my choices.
Thanks in advance for any assistance.
Hi @AJ Greiner ,
Welcome to the community.
The request types created for the project are only displayed in the "Configure Email" setup. First you need to go to project settings --> Request type --> Create new request type after selecting the Incident Issue type.
Once the new request type for Incident is created, you can now find it in email configuration.
Please note: Before all this, your project should have Incident Issue type.
You can read below links on how to create request type in https://support.atlassian.com/jira-service-management-cloud/docs/create-a-request-type/ and Email config in https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/
Hi @AJ Greiner ,
Go to Project settings --> Request types --> Click on newly created request type. In Request form, add Description field. By default you will only have the summary field.
Once this is done return back to request type, check if newly created type is present in the list and then now check in email requests section.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events