Has anyone found a way to edit the Request page of the support center

[Sara Nicholson]

Has anyone found a way to customize what columns are displayed to organizations on the Requests page? Also how can an organization (client) export this list?

[Yogesh Mude]

Hi @Sara Nicholson

We can't customise the portal view.

For export the tickets/issues please have a look at the below add-on and see if this can help you.

https://marketplace.atlassian.com/apps/1217529/customer-requests-workload-report?hosting=server&tab=overview&_ga=2.137730032.1918857811.1532412219-342127738.1532412219

[Sara Nicholson]

We can't be the only client that has requested this. Is it a current suggestion that we can vote on? If so where could I find it to vote. Thanks for your help.

[Jack]

Many related requests

one specific request - JSDCLOUD-4580

please review/vote/watch

[Sara Nicholson]

Thanks Jack

[Katarzyna Pawlak _Deviniti_]

Hi @Sara Nicholson,

Unfortunately, it's not possible to do it in Jira Service Desk as Yougesh said. This screen is not customizable. Our team has already started development of this feature (because a lot of people request on it) which will be a part of our app Extension for Jira Service Desk. We would like to offer a special page on the Customer Portal where customer not only adds columns and sort them, but also creates 'filters' which helps him to manage and track his request. I guess that we need 3-4 weeks to develop it and publish on the Atlassian Marketplace. I recommend you to create a ticket on our customer portal about your needs, so you will be up-to-date. We will also send you a beta version to test if you want.

If you need export a list of issues, you can do it now thanks to the Extension app. After installation on your Request page will be a new icon Export. You can export to .csv file all requests or only filtered requests. 

This app offers more features for Jira Service Desk. If you have any questions, don't hesitate to ask me :)

I hope that this solution is suitable for you.

Kate

[Sara Nicholson]

Hi @Katarzyna Pawlak _Deviniti_,

Thank you for the information. To clarify, are you saying this development is underway and it will be finished in 3-4 weeks?

[Katarzyna Pawlak _Deviniti_]

Export to .csv is available now. 

A new version of Extension with my request page should be released in the August (max. in the end of August due to longer tests). Now it is the most important task of our developers with the highest priority :)

[Jack]

@Katarzyna Pawlak _Deviniti_ this is only for Server correct? 

@Sara Nicholson can you confirm if you are on Server or Cloud?

[Katarzyna Pawlak _Deviniti_]

@Jack Yes, it is for Server.

[Sara Nicholson]

@Jack Yes, we are on Server

[Jack]

thumbs up. I have added "server" to the tag list. 

[Jonathan Ebejer]

Was this feature ever released please?

[Chiara Gallo]

Hello @Katarzyna Pawlak _Deviniti_ 

What is the status of this request? 

Are we able to customise column on the Request Page? 

Thx

[Katarzyna Pawlak _Deviniti_]

Yes, you can do it using our app My Requests Extension. Currently, it is available for Data Center and Server.

[Angelica Agud]

Hi Katarzyna,

Will My Requests Extension become available for Jira Cloud? Thank you.

[Katarzyna Pawlak _Deviniti_]

Hi @Angelica Agud ,

We're working on cloud version, so it will be on the Atlassian Marketplace soon. I recommend you to raise a request on our customer portal. We'll send you a notification if the app is released :) It would be great if you send us which fields are the most important for you to display customers (as a columns and criteria). I will rank higher support for these fields. 

[Angelica Agud]

Thanks, I did :)

[Angelica Agud]

Hi all, does anybody know of an extension that allows the display of Priority in the requests table? Thank you