Has anyone found a way to customize what columns are displayed to organizations on the Requests page? Also how can an organization (client) export this list?
We can't customise the portal view.
For export the tickets/issues please have a look at the below add-on and see if this can help you.
Hi @Sara Nicholson,
Unfortunately, it's not possible to do it in Jira Service Desk as Yougesh said. This screen is not customizable. Our team has already started development of this feature (because a lot of people request on it) which will be a part of our app Extension for Jira Service Desk. We would like to offer a special page on the Customer Portal where customer not only adds columns and sort them, but also creates 'filters' which helps him to manage and track his request. I guess that we need 3-4 weeks to develop it and publish on the Atlassian Marketplace. I recommend you to create a ticket on our customer portal about your needs, so you will be up-to-date. We will also send you a beta version to test if you want.
If you need export a list of issues, you can do it now thanks to the Extension app. After installation on your Request page will be a new icon Export. You can export to .csv file all requests or only filtered requests.
This app offers more features for Jira Service Desk. If you have any questions, don't hesitate to ask me :)
I hope that this solution is suitable for you.
Hi @Angelica Agud ,
We're working on cloud version, so it will be on the Atlassian Marketplace soon. I recommend you to raise a request on our customer portal. We'll send you a notification if the app is released :) It would be great if you send us which fields are the most important for you to display customers (as a columns and criteria). I will rank higher support for these fields.
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