Has anyone found a way to edit the Request page of the support center

[Sara Nicholson]

Has anyone found a way to customize what columns are displayed to organizations on the Requests page? Also how can an organization (client) export this list?

[Yogesh Mude]

Hi @Sara Nicholson

We can't customise the portal view.

For export the tickets/issues please have a look at the below add-on and see if this can help you.

https://marketplace.atlassian.com/apps/1217529/customer-requests-workload-report?hosting=server&tab=overview&_ga=2.137730032.1918857811.1532412219-342127738.1532412219

[Sara Nicholson]

We can't be the only client that has requested this. Is it a current suggestion that we can vote on? If so where could I find it to vote. Thanks for your help.

[Jack Brickey]

Many related requests

one specific request - JSDCLOUD-4580

please review/vote/watch

[Sara Nicholson]

Thanks Jack

[Angelica Agud]

Hi all, does anybody know of an extension that allows the display of Priority in the requests table? Thank you

[Chiara Gallo]

Hello @Katarzyna 

What is the status of this request? 

Are we able to customise column on the Request Page? 

Thx

[Katarzyna]

Yes, you can do it using our app My Requests Extension. Currently, it is available for Data Center and Server.

[Angelica Agud]

Hi Katarzyna,

Will My Requests Extension become available for Jira Cloud? Thank you.

[Katarzyna]

Hi @Angelica Agud ,

We're working on cloud version, so it will be on the Atlassian Marketplace soon. I recommend you to raise a request on our customer portal. We'll send you a notification if the app is released :) It would be great if you send us which fields are the most important for you to display customers (as a columns and criteria). I will rank higher support for these fields. 

[Angelica Agud]

Thanks, I did :)

[Katarzyna]

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

[Jonathan Ebejer]

Was this feature ever released please?

[Katarzyna]

Hi @Sara Nicholson,

Unfortunately, it's not possible to do it in Jira Service Desk as Yougesh said. This screen is not customizable. Our team has already started development of this feature (because a lot of people request on it) which will be a part of our app Extension for Jira Service Desk. We would like to offer a special page on the Customer Portal where customer not only adds columns and sort them, but also creates 'filters' which helps him to manage and track his request. I guess that we need 3-4 weeks to develop it and publish on the Atlassian Marketplace. I recommend you to create a ticket on our customer portal about your needs, so you will be up-to-date. We will also send you a beta version to test if you want.

If you need export a list of issues, you can do it now thanks to the Extension app. After installation on your Request page will be a new icon Export. You can export to .csv file all requests or only filtered requests. 

This app offers more features for Jira Service Desk. If you have any questions, don't hesitate to ask me :)

I hope that this solution is suitable for you.

Kate

[Sara Nicholson]

Hi @Katarzyna,

Thank you for the information. To clarify, are you saying this development is underway and it will be finished in 3-4 weeks?

[Katarzyna]

Export to .csv is available now. 

A new version of Extension with my request page should be released in the August (max. in the end of August due to longer tests). Now it is the most important task of our developers with the highest priority :)

[Jack Brickey]

@Katarzyna this is only for Server correct? 

@Sara Nicholson can you confirm if you are on Server or Cloud?

[Katarzyna]

@Jack Brickey Yes, it is for Server.

[Sara Nicholson]

@Jack Brickey Yes, we are on Server

[Jack Brickey]

thumbs up. I have added "server" to the tag list.