Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HR and Facilities Template

I have installed JIRA Service Desk 4.2.5 (server, not cloud). There are supposed to be templates available for HR, Facilities and Legal. They are not appearing as an option when a Basic project is created. How can these be enabled?

3 answers

1 accepted

0 votes
Answer accepted

Hi Jill,

Thanks so much for your question.

You may have seen this community blog post announcing the new business templates for HR, facilities and legal teams. These templates are currently only available in Jira Service Desk Cloud. The good news is that we are looking into these templates for our Server and Data Center customers, however I’m unable to provide a definitive timeline for when this might become available.

You can read more about the templates currently available in Server and Data Center here: Jira Service Desk Project Templates.

Thank you,


Jira Service Desk

0 votes

Hi Jill,

My name is Raymond, and I work in the Product team for Jira Service Management. I would love to chat with you regarding your template needs within JSM. If you would like to have a conversation, please reach out to me at

I look forward to hearing from you!


0 votes
Elena Rover Atlassian Team Feb 25, 2021

Hi Jill.

We've compiled some useful information for HR teams using Atlassian tools including Jira. check out our HR teams page or the recording of our HR webinar with our own Atlassian People team experts.

Also, in our Practical Guide for HR and People Teams, you'll find some specific guidance to templates that are perfect for several tasks such as onboarding, employee engagement, reviews, and more. You'll find ways to use Jira, Confluence, and Trello to help HR teams streamline their operations. 

We'll be launching more team-specific information over the coming year. 

I hope that's helpful.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you