Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Getting SLA's off from Change requests

Claudia Hesleden
Claudia Hesleden
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 29, 2021

Hi there, 

 

Does anyone know if you can get SLA's to not be used on change requests but on all other tickets? 

 

BEst

Claudia 

Answer
Watch
Like Be the first to like this
228 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 29, 2021

yes. you can define the goals to exclude change requests. such as...

... and "request type" != "change request"...

View More Comments
John Fedorczyk
John Fedorczyk January 12, 2024

Hi and where would I add this?  In the SLA settings?

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 12, 2024

Hi @John Fedorczyk , yes Project settings > SLAs , click on the SLA of interest and then edit the goal and add to your current goal(s).

Like
John Fedorczyk
John Fedorczyk January 12, 2024

Thanks Jack, I'll give that a try.  Thanks. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events