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Generating a secured link for external users to download attachments via Jira Automation



I setup an automation rule that generates an e-mail to an external recipient after a Jira issue is created via e-mailed request. I included the following syntax in my automation which captures all attachments from the original e-mail messages and creates hyper-links so that the external recipient can download the attachments.

<li><a href="{{content}}">{{filename}}</a></li>

The problem: The hyperlinks that are generated from the syntax above requires that a user already be logged into Jira. Not suitable for external users that do not have access to Jira. Is there anyway to generate a secured, login-less download link similar to the function in the article (referenced below):

Jira Service Management direct access to attachmen... - Atlassian Community


1 answer

0 votes
Dave Mathijs Community Leader Aug 22, 2022

Hi @Lloyd Patawaran welcome to the Atlassian Community!

Maybe this article can help you: JSM direct access to attachments via email

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