Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

GDPR changes in JIRA



I am looking for the information regarding the GDPR as a PM. I found the information in the below link regarding the GDPR in JIRA which got my attention


  • Deleting or anonymizing personal data that appears in Jira"

In my case, I intend to input some personal information (eg. full name, date of birth, home adresse) into the ticket. Will it be deleted ?

Could you please help to paraphrase it more clearly ? 

Thanks in advance.


2 answers

Hi @CAO Ngoc Tan ,

The important thing first: No, Jira will not delete any data in your cloud instance without being told to. The article you linked to does not apply to the Cloud version of Jira, but rather the Server version. Which also will not delete any data without being told to.

Hope that helps,

P.S. As a general note about data privacy: It is good practise (and even legally required in some countries) to minimize the amount of Personal Identifiable Information that you store in any system. This also applies to Jira, however you as an admin will have to make a decision on what is acceptable for your specific use-case. If in doubt, it is always a good idea to get a legal opinion, especially in places like the EU.


No one could help ?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,543 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you