From Jira Service management sent to Jira Software

[Alexis Katopodis]

We use Jira Software. In order to activate the Jira Portal to our customer we need to activate the Jira Service Management.

What is the best practice to open the issues in the Jira Software from the issues that the customers will open in the Jira Service Management.

is it possible to link the Jira Customer portal with Jira Software directly? 

[Bryan Trummer - ReleaseTEAM · Accepted solution]

Hello @Alexis Katopodis and welcome to the Atlassian Community! I have actually been looking into this as well recently and would like to provide you with this best practice documentation that covers escalations from JSM to Jira Software. 

Escalations between JSM and other Jira products: https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-managing-escalations/#Escalations-between-Jira-Service-Management-and-other-Jira-products

Along with that here are a few other items that cover the subject as well. Hopefully one of these methods works out for you and your team.

Service project and software team collaboration: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/