From JSM, Create ticket in another Jira Software instans

[Dilli Babu]

We are using Jira Service Management (JSM) for customer support but R&D-team is using Jira Software (JSW).

I would like to trigger an automation in JSM that copies all fields into a new ticket in a project in JSW.

[Anandhi Arumugam]

Hi @Dilli Babu You can create an Automation by 

1. Choosing the trigger when you want to create issue in the JSW project

2. Choose conditions/criteria

3. Choose the action: Create Issue

4. Select the fields you want to copy values from the trigger issue.

Hope this helps.

[Dilli Babu]

Let me try.

[Dilli Babu]

I have tried man.... It is not working

[Anandhi Arumugam]

@Dilli Babu  Can you tell me what your Automation rule Audit logs shows?

[Dilli Babu]

This is what i am getting.

[Anandhi Arumugam]

Please click on show more, so I can see why the rule was not triggered.

[Dilli Babu]

@Anandhi Arumugam - Here is the Error Log.

[Anandhi Arumugam]

HI @Dilli Babu You should customise the screenshot I shared and create a rule that would suit your needs. Looks like the sample has a condition that checks when a Task is moved to 'In Progress', creates a new ticket in JSW. However, the issue XEL-17, is that a Task issuetype?

[Dilli Babu]

yes - XEL-17, is that a Task issuetype?

[Anandhi Arumugam]

You have to tell me if XEL-17 is a Task issuetype :)

[Dilli Babu]

No XEL-17 is not a Task... Its showing blank

[Dilli Babu]

See below....

[Anandhi Arumugam]

@Dilli Babu  The use case I shared was just an example. What is the use case that you are trying to implement here? My sample works based on the condition that the issue must be a Task issue type.