Free Version Customer Limit

[Henry Choi]

For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows? 

I'm in an org that would need 3 agents/users but we have more than 10 total customers that would need to submit tickets. 

[Michel Neeser · Accepted solution]

Hi @Henry Choi

With Jira Service Management, you only pay per agent. This means that you always get an unlimited amount of customers, regardless of the plan/version. You can find this information on the pricing page for your reference.

Please keep in mind that the free version allows for only 3 agents (and not for 10 as you stated in your question).

Hope this helps!

[Henry Choi]

Thank you! This is super helpful

[Michel Neeser]

@Henry Choi Glad I could help! Please consider accepting the answer, maybe it is helpful for others as well in the future. Thank you. :-)

[John Funk · Accepted solution]

Hi Henry,

I am not aware of what the limit might be, but it is certainly a LOT more than 10. 

[Henry Choi]

I think I was looking at a different pricing page by accident. I didn't see it before, but it says unlimited customers on the page. 

[John Funk]

Great! Makes sense.