Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Forward requests

Larissa Elen do Nascimento
Larissa Elen do Nascimento October 28, 2020

I created the "forward" status, but I would like to have the option to send the ticket to the queue after that.

Answer
Watch
Like Be the first to like this
239 views

1 answer

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 28, 2020

Ok, but how have you included that in your workflow, and what do you mean by "send issue to the queue"?

View More Comments
Larissa Elen do Nascimento
Larissa Elen do Nascimento October 28, 2020

gostaria de enviar para outras filas, o chamado como padrão chega em uma fila, porém gostaria de que pudesse encaminhar para outra.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events