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Forcing MFA on customer portal

We have Jira is setup to import users from a parent company's O365 tenant.  The tenant has both internal and external customers.  The external users are invited to the O365 tenant as guests and then synched into Jira Service Management.   Azure MFA is assigned to the users but it only seems to prompt the first time and never prompts after that.   I am curious to what solutions others are using for Jira Service Management (cloud).  We want to avoid having to manually enable MFA in Jira.

1 answer

@Dawn Lowery 

I have the same point.

Around here we are evaluating doing a trial of Atlassian Access due to the information we found here:

Thanks for this Fernando.  I saw Atlassian Access mentioned in another thread but didn't fully review it yet because of the additional costs.  I was hoping Azure MFA would work but it seems that you can't force the user to use their Microsoft sign in only on the Jira Service Desk portal.

@Dawn Lowery 


You can use the trial period (30 days) to explore Atlassian Acces solutions.

If it doesn't look good, you can cancel the trial at no additional cost.

But really natively Jira doesn't allow this authentication for portal clients.

a workaround would be to make customers active users of Jira and force this validation by AD, but that would incur product licensing costs.

Which is not feasible either, I imagine.

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