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Footer not shown on KB pages Customer Portal



We're using JIRA Cloud and I'm currently setting up a Jira Service Mgmt customer portal with a Confluence space as a knowledge base behind.


In the Confluence space settings, I set up a footer note including copyright information:

Footer setting.png

Now, this displays correctly when I just navigate to the internal Confluence page as a normal Confluence user:


Footer internal KB page.png

However, it does not display on the version of the KB page shown on the customer portal: Footer customer portal KB.png


Is there a way to set up an automatic copyright note in the footer for the customer portal, e.g. under or above the "Powered by Jira" message?

I tried searching for options in the forums but most people rather want to get rid of the footer generally, which is the opposite of what we want.





1 answer

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Answer accepted
Brant Schroeder Community Leader Apr 07, 2021

@Sophia Ashley Welcome to community.  

There is nothing that I know of at this time that allows you to do that.  We got around it by creating a global template that had copy right information at the bottom.  We then had to update some pages to have that information.  It makes it a challenge since someone can easily forget to put it on the document of if you have to change it then you have to touch hundreds of pages.  I would suggest raising a feature request here:

Thanks, I will do that!

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