Finding custom fields in JSM that are no longer used

[Business Systems Administration]

We have Jira server 8.20.2 and I am trying to find out how many issues use each Custom field however, looking at the the first image in the following article:  https://confluence.atlassian.com/adminjiraserver0820/analyzing-the-usage-of-custom-fields-1095777020.html

I should see an "Issues" column on the right-hand side that but it's not there?

Also, in the same image, there is an "Optimize" option next to "Add custom field" which I also don't appear to have. Are these perhaps only available in Cloud or have I missed a setting that enables these to be viewed?

Any guidance appreciated.

Thank you,

Joe

[Tuncay Senturk]

Hi,

That's really interesting and I do not know the reason but I just wonder if it is related to the reindexing. Could you please reindex Jira and see whether the Issues column and Optimize button show up?

Thanks

[Business Systems Administration]

Hi Tuncay,

Thanks for looking into this; I did try a full Jira re-index but that has not made any difference to this problem.

Is there anything else you can suggest before I raise a ticket with Atlassian support?

Kind regards,

Joe

[Tuncay Senturk]

Not actually, I don't have any clue but I am really curious why!

Could you please let us know the root cause for this problem once it is solved via the Atlassian support ticket?

Thanks,

[Joe90]

Hi Tuncay,

I managed to set aside some time to dig deeper into this and I think I have found the reason :

........now I just need to work out the solution!

Will update when I have a development.

Thanks,

Joe