File Uploaded and Shared to customer as attachment is not working.

[Leslie Laurel]

Hi There,

I uploaded a PDF file to the portal with success. However, when I share file  as comment or attach in new comment, it only shows file name and no files attached. I created a test ticket. 

Can you please help?

Thank you.

Les

[Leslie Laurel · Accepted solution]

The issue is rectified. The cause of the issue is due to the file name with [ ] as per my previous screenshots. It's treating it as a command. I renamed the file by removing [External] and it works! Thank you for your inputs.

[Fahad Siddiqui]

There is no issue the file is attached already and customer can view it.

[Johnny Lau]

I would go into web server where JIRA is installed to check if attachment file exists. If it is, it would be then to do with the permission. 

[Johnny Lau]

Also, try to use Incognito mode browser to verify just in case.

[Leslie Laurel]

Thanks Johnny, I will try incognito mode first and check permission after. As I am not an administrator, I might check with our administrator.

[Johnny Lau]

You can also ask your administrator if he/she can view the attachment of the same SR