Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Field to add an external reference ticket number

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets?

I read about some old articles about adding a link, but instead I am looking for a fields where we can just enter the External ref number.

Thanks


Sugandha

2 answers

1 accepted

2 votes
Answer accepted

Hi @Sugandha Sharma,

The on prem edition of Jira used to have a custom field external issue id for this. I don't see that around in my own cloud site, but you can add a new custom field to Jira to cover for your need.

Have a look at this support article on how you can do that. 

Thanks Walter. I will check the article you have shared. I dont have the admin rights but will get in touch with the responsible person to explore this option. We have a standard license, so I hope that doesn't restrict us from having a custom column,

No worries, @Sugandha Sharma, there are no restrictions in that area in the standard plan! 

@Sugandha Sharma It sounds like you'll need to create a single-line text custom field, which you will need to add to the screen used by your internal ticket's issue type.

Even if the reference is only numbers I might still suggest using the text field, as the formatting of number fields can often change the reference - e.g. if the reference starts with 0, the number field wouldn't show it

Thanks Callum. Yes, our intention would to have a text field only considering the value can be alphanumeric. 

I guess I need to now figure out how to get the custom field.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you