Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets?
I read about some old articles about adding a link, but instead I am looking for a fields where we can just enter the External ref number.
@Sugandha Sharma It sounds like you'll need to create a single-line text custom field, which you will need to add to the screen used by your internal ticket's issue type.
Even if the reference is only numbers I might still suggest using the text field, as the formatting of number fields can often change the reference - e.g. if the reference starts with 0, the number field wouldn't show it
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