Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets?
I read about some old articles about adding a link, but instead I am looking for a fields where we can just enter the External ref number.
@Sugandha Sharma It sounds like you'll need to create a single-line text custom field, which you will need to add to the screen used by your internal ticket's issue type.
Even if the reference is only numbers I might still suggest using the text field, as the formatting of number fields can often change the reference - e.g. if the reference starts with 0, the number field wouldn't show it
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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