I have a field called developer so instead of the ticket displaying the name of the developer of the ticket it displays an internal id
Hi Candy.
How your put this name into developer field? any automation?
Yes there is an automation rule it does not pick new users added recently but only old users
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can you share a screen of your automation, please.
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Sorry i figured its wrong one, is there an automation rule i create to do this
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for example you can create some this
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