Field displaying internal id instead of username

Candy Tricia Khohliwe July 30, 2021

I have a field called developer so instead of the ticket displaying the name of the developer of the ticket it displays an internal id

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Claudio Gonzalez
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July 30, 2021

Hi Candy.

How your put this name into developer field? any automation?

Candy Tricia Khohliwe July 30, 2021

Yes there is  an automation rule it does not pick new users added recently but only old users

Claudio Gonzalez
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July 30, 2021

can you share a screen of your automation, please.

Candy Tricia Khohliwe July 30, 2021

Sorry i figured its wrong one, is there an automation rule i create to do this

Claudio Gonzalez
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July 30, 2021

for example you can create some this

Screen Shot 2021-07-30 at 12.42.21.png

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