Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Failing to add customer to organization


I need to add a customer to an organization that is internal (shares the same email address as the portal).  

I have a problem adding one particular customer where I get an error "Check the email addresses again and try again".  

I know the email is correct, what can the issue be?


2 answers

we are having the same problem.  trying to add some customers and even though they have valid email addresses it will not allow us to add them see the error 



@Pete Piro you mind sharing what you did exactly? thanks

Hi @Pete Piro 

Welcome to community! Do you know if the customer already exist within that organization? And what error do you see on your screen?

Hi @Prince Nyeche, thank you for responding

No, the customer does not exist within the organization as this is a brand new organization that I want to add them to it... 

This is the message that comes upJIRA.PNG

Thanks, Pete

Hey @Pete Piro 

Thanks for the screenshot, do you mind checking on your browser's dev console under network tab to see the error that is thrown(error with context) when this action is performed? That would give a clearer indication of what might be causing the problem or what is the likely cause. 

@Prince Nyeche issue was solved by reapplying user permissions... Thanks again

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

758 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you