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Facing problem in upgrading Jira Service Desk using OBR file

Hi JSDians, Facing problem in upgrading Jira Service Desk using OBR file. i'm trying to upgrade from JSD 3.3.0 to 3.13.0 using upload an application from Versions & licenses page. when i select the file and upload, at the end of the installation it comes out with an error. log file content. ------------------------ 2018-12-24 11:48:23,816 UpmAsynchronousTaskManager:thread-2 WARN vmurali 707x505x1 hu5b35 10.0.2.7 /rest/plugins/1.0/ [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_5818185373019691460_jira-servicedesk-application-3.6.0.obr]. Please see the logs for more detailed information. ------------------------- But there is no more info further than this. it also doesn't say anything on plugin dependencies. Any help is appreciated. Regards Murali V

1 answer

0 votes

Hi! 

As usually clean plugin cache.

remove the jira service desk from core. 

and install again

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