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FORMS in Jira Service management - share automatically

Anna Arczynska December 20, 2022

I have some forms in my portal that should not be a privite request but always shoyld be shared in organization. Can we do this with some automation or configuration

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Dave Mathijs
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December 20, 2022

Hi @Anna Arczynska ,

If you mean that the filled-out form from the customer request form should be shared with the organization, then you need to share the issue with the organization, either by setting this default (not recommended) or by having the customer select this option when submitting the request (when organizations are enabled and customers are member of the organization).

Anna Arczynska December 20, 2022

How can I share such request by default with the organization? 

Anna Arczynska December 20, 2022

My customers forgets to share request even if they have big red information "Please share request" :)

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