External link in Email message in Jira Automation

[radhika]

I am trying to set up an automated email in Jira Automation and required to send an external URL in the E-mail message.

But the triggered mail doesn't display as an hyperlink in the mail send to customers instead it displayed as Text message and is not clickable

[John Funk]

Hi Radhika,

You can use this: 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[radhika]

Hi John,

Thanks for the reply. I used the Smart Values provided but actually it takes to the Jira ticket created. My requirement is like the reference guide URL for customers so they receive the mail and they URL should be clickable which is a reference guide page.

[John Funk]

Thanks for the clarification, I misunderstood. Where is the value for this URL stored? If your heart coaching it into the email, you ought to be able to put the appropriate HTML around the URL.