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External link in Email message in Jira Automation

radhika March 6, 2024

I am trying to set up an automated email in Jira Automation and required to send an external URL in the E-mail message.

But the triggered mail doesn't display as an hyperlink in the mail send to customers instead it displayed as Text message and is not clickable

 

1 answer

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Hi Radhika,

You can use this: 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

radhika March 6, 2024

Hi John,

Thanks for the reply. I used the Smart Values provided but actually it takes to the Jira ticket created. My requirement is like the reference guide URL for customers so they receive the mail and they URL should be clickable which is a reference guide page.

 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Thanks for the clarification, I misunderstood. Where is the value for this URL stored? If your heart coaching it into the email, you ought to be able to put the appropriate HTML around the URL.

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