Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

External Messaging to MSP from JSM

HI All, 

 

 

Looking for some help with my new instance of Jira Cloud. 

 

Starting to rollout Jira Service Management internally to my team. We currently work with an MSP who's ticketing system is horrible, and we have no isight to reporting or anything of the sort. 

 

Hoping to use Jira to track all tickets internally in my organization moving forward, funnel communication from my users to the MSP through Jira, but also (and most importantly)  have the MSP email through Jira to my internal team.

 

Besides burning a Jira licenses and giving the MSP Service Agent account, are there any recommend "Jira Best Practices" or examples of a similar setup?

 

Looking to hear more from you!

 

~Joseph

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

241 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you