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Export to image (PDF) format option is disabled in Bigpicture v8.0.26. Edited

May I know whether PDF format is disabled or enabled in resource module of Bigpicture.
Because I don't find it big template.

pdf.PNG

1 answer

1 accepted

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Answer accepted
Adam _SoftwarePlant_ Marketplace Partner Jul 02, 2021

Hi @Pradeep KM 

The PDF export should also be possible on the Resources module, however, since the export to PDF requires some additional settings, I would kindly recommend the following:

1. Please navigate to the BigTemplate technical configuration, tab: Technical info and run Export diagnostic, in order to check if the settings are correct. In case not, a popup will let you know what to do next.

export diagnostic.png

 

In case everything looks good on the diagnostic, yet the option is still not available, please create a ticket to our Support Team, so that we can investigate it further.

Hope this helps.

Best regards,

Adam

Hi Team,

Thanks for responding.

Since I got error message while performing actions mentioned above so raised support ticket.
Hopefully issue will get it resolved.

Regards,

Pradeep KM

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