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Exclude some customers from the Knowledge Base

peter I'm New Here Dec 11, 2020

Hi, Im new to Jira Service Desk so go gentle on me. :) 
I have setup an Organisation with non-licensed portal customers. I've created a space and content in Confluence which I've linked to the project knowledge base. Boom it works perfectly, the portal customers can search the knowledge base. However the firm ( our external customer) has asked whether its possible to configure the portal so that some users have no access to the knowledge base, including the articles suggested when they add the Summary in the Service Desk request section of the portal. ? 
thanks for any suggestions 

1 answer

0 votes

Hello Peter,

Welcome to Atlassian Community!

When linking a Confluence space to a Service Desk project, all licensed and non-licensed people on the site will be able to search for the pages in the customer portal, and currently, it's not possible to restrict the pages to be visible by only some customers or organizations.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

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