When I try to change the customer notifications and setup e-mail to receive the incident, the screen just keep in looping and nothing happens.
Please see the attachment.
Hello @Thiago Oliveira,
Thank you for reaching out to the Atlassian Community!
Checking the details of your site, I can see that there is only one licensed Service Management user, so the issue you are facing might be related to that, since you are not part of the default group that gives permission to Service Management.
Since you are a site administrator, you can add the group to your profile.
Please, go to Cog icon > User management > From the Users’ list click on your name > Add to group and then select the jira-servicemanagement-users and also administrators.
Also, make sure you are listed as an administrator on Project settings > People.
After that, please, try to access the customer notifications again.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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