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Error in Adding Email Domain to Allow list - Jira Cloud

Sidney Harris April 9, 2020

I am seeing an error every time I try and add a Domain to the Allow list in the Project Settings of my IT Help Desk Project. 

The error only says "An Unknown Error has occurred, please try again later". Currently I cannot add any domains to this list. 

The reason I am trying to do this is because there is a specific domain that is sending Email Requests to this project and yet we are not receiving them. I believe that they are being marked as spam. 

Basically, I need to allow these folks to submit IT Help Desk tickets via email and its not happening.

Any Help is appreciated,

 

Thank you

2 answers

0 votes
Vincent Miggels October 8, 2020

Same issue here, would be nice if a solution was offered.

0 votes
Warren Lucas April 27, 2020

Hi. I also have this issue. Can it be looked into or was a resolution found?

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