Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error in Adding Email Domain to Allow list - Jira Cloud

I am seeing an error every time I try and add a Domain to the Allow list in the Project Settings of my IT Help Desk Project. 

The error only says "An Unknown Error has occurred, please try again later". Currently I cannot add any domains to this list. 

The reason I am trying to do this is because there is a specific domain that is sending Email Requests to this project and yet we are not receiving them. I believe that they are being marked as spam. 

Basically, I need to allow these folks to submit IT Help Desk tickets via email and its not happening.

Any Help is appreciated,


Thank you

2 answers

Hi. I also have this issue. Can it be looked into or was a resolution found?

0 votes

Same issue here, would be nice if a solution was offered.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you