Error ERROR no se le pueden asignar incidencias al usuario712020:4d76f9eb-f649-46d8-8d79-eaf0ca37100

mesa de ayuda jira
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March 2, 2024

Hola alguien que me pueda ayudar con este error por favor !

no se le pueden asignar incidencias al usuario 712020:4d76f9eb-f649-46d8-8d79-eaf0fca37100

solo me pasa con un usuario

 

error jira.jpg

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John Funk
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March 2, 2024

Hola Mesa. ¡Bienvenido a la Comunidad Atlassain!

Ese usuario debe tener el permiso de Usuario asignable en el Esquema de permisos adjunto al proyecto.

Y debe ser un Agente.

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Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

@mesa de ayuda jira 

Welcome to the community.  I agreed with what @John Funk stated that user must be called in your JSM project's permission scheme with "Assignable Issue" right + he/she must also have an agent license for your site and a member of your project's Service Desk Team project role.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

mesa de ayuda jira
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 3, 2024

Hola, el usuario tiene el permiso de Usuario asignable y está como agente

 

Gracias !

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