We currently can't create any tickets with our projects (happens in service managment + software). After a little research, we found out that the issue could be related to a broken workflow. So we decided to change it into a new one - and get following error:
500 - internal server error
Protokoll - 059845ea-660c-40f7-ad95-52a7745c687d (this value differs when another attempt is made + screenshot is in german)
The message says we should check the statusboard but both are operational.
When a new project is made, everything works alright (properly because a new workflow is created) but that's not an option for us.
Welcome to the community. Since it is in the CLOUD env, I would recommend you to submit a support request with Atlassian Support Team (https://support.atlassian.com) for further assistance as they can access the system logs for more detailed information.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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