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Error 500 when changing from Email Request to Service Request with Approvals

I'm using the ITSM template. When I try to convert an email request into a Service Request with Approvals I get this:

 

jira-error.jpg

 

  • Error type: 500 - Internal server error
  • Log reference: fe2a0a9d-baae-45e0-8c37-bd6f3eef016a

I'm not really sure where to go with this, as I can't log a support case as I'm on a Free plan and I'm not sure what support the community can offer.

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