Erreur lors de l'envoi d'un email

[Service Support]

Quand une tierce personne souhaite envoyer un email à l'adresse atlassian, l'email n'est pas envoyé et ce message apparait : Unauthenticated email is not accepted due to the sending domain's SPF policy.

Comment faire pour que cette personne puisse m'envoyer des emails ?

[Angélica Luz]

Hello @Service Support,

Welcome to Atlassian Community!

There was a security update implemented recently related to Jira Cloud mail handler and emails that fail SPF will not be processed anymore.

You can find more details in the article below:

•  Additional SPF validation being added to incoming mail in Jira Cloud

As of today, Jira Cloud will reject any email if the sending domain has SPF configured and their IP address does not match the SPF configuration. As a result, requests, issues, comments, and other items will not be updated. The person sending the email will receive a reply with details about the error.

What do I need to do?

The sender will need to update their SPF settings on their DNS (Domain Name System) SPF record. SPF record settings can be tested using tools like MxToolBox. Alternatively, the sender can change the IP addresses or domain that their emails are sent from.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Service Support]

Bonjour, 

Je vous remercie de votre réponse, pourtant même après cette configuration faite, les clients ne peuvent pas nous envoyer d'email. 

De plus, avec le même nom de domaine, une adresse peut nous envoyer un email et une autre non.

Est-il possible de nous trouver une solution svp ? 

Cordialement, 

[Angélica Luz]

Hello @Service Support,

Thank you for the details.

The other solution for this case is to add a custom mail handler with a domain that doesn't have this validation.

You can find the details to add a custom email to your project on the documentation below:

• Add a custom email account

There is a thread here in community with a very helpful and complete answer that may help you as well. 

•  Unauthenticated Email Mailer Daemon When Forwarding to Jira Mail Handler

Please, take your time to read and test the solution to add a custom email address and let us know if you have any other questions.