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Enable email request for company users only

Hi,

I'm using several Jira service desk projects within my company with different external customers that should have access to them.

For most projects, I want to invite the customers individually and they should send their requests via the portal only.

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

I don't get it to work... I either open emails for everyone on the web for all projects, or emails from non-invited customers fail.

Any suggestions?

My current settings:

CustomerPermissions.PNGPortalAccess.PNGSiteAccess.PNG

1 answer

Hi @Nathalie_P 

On this part:

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

At the email request level there are 2 option "allowlist" and "blocklist" please check out these URL's if it helps.

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

 

Regards,

Vishwas

Hi Vishwas,

thanks a lot for your fast reply. 

It sounds like the part I was missing, but still it does not work. The error message sais "the registration is currently not available".

Best regards,

Nathalie

Hi @Nathalie_P 

I added a domain in blocklist it worked for me. Can you send the screenshot of the issue.

Regards,

Vishwas

Hi @Nathalie_P 

This seems to be working for me, both allow list & blocklist. Can you please check with Atlassian Support Team once they might suggest on what's blocking at the mail processing end.

Regards,

Vishwas

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DEPLOYMENT TYPE
CLOUD
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