Emails not getting DKIM signed

[IT Helpdesk]

Hi 

I have configured notifications and emails are being sent on our behalf using ithelpdesk email address but not DKIM signed.

We have configured DKIM Setup on DNS register and on validation it shows domain has been verified and configured properly but still the emails coming from Jira are not DKIM signed . Does anyone know if there is an ongoing issue.

Regards

Pankaj Sharma

[Angélica Luz]

Hello Pankaj,

Welcome to Atlassian Community!

Checking the details of your site, I can see that the domain is correctly verified, so the issue you are facing might be related to failed DMARC.

For more details, please check the feature below:

• JSD Notification were not sent out due to failed DMARC. Add option to control the Reply-To: header in Jira Cloud

Please, click on vote and watch to receive updates about the feature.

As a workaround, please, whitelist our domains and IPs:

• Atlassian cloud IP ranges and domains

Kind regards,
Angélica