I need help with setup as when we are trying to reply back from outlook to the ticket it bounces back for two users but not for the other one user.
Can anyone please suggest the solution to this - Thanks
Are all three users customers on the service management desk? If your desk is not setup to allow anyone the user will need to be setup as customers. You can check your settings in Project Settings -> Channels - > Customer Permissions That "Choose who can send requests to “...... or the portal :" If it is not set to Anyone on the web then you will need to make sure that they are setup as customers.
Upon checking the permissions - yes
It is set for anyone on web and customer sharing is activated too.
What actually is happening is that if user ion raising a ticket and we are trying to reply to ticket via outlook it automatically crates a address for eg user@jira..... and as this address is not the valid one it bounce back.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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