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Email verification code sent to incorrect user

Jibin.Johny
Jibin.Johny
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February 14, 2024

In my Org, we have a Jira Service Management Portal and we have a project inside it which customers has given access to.

There are 2 users from a external organisation accessing the project, (User A & User B)

When user B tries to login to Jira, the email verification code is sent to user A

I have checked and made sure that the Jira accounts are created with correct email address.

Who could be the issue?

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Brant Schroeder
Brant Schroeder
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May 24, 2024

@Jibin.Johny welcome to the Atlassian community

You will need to contact Atlassian support.  They will be able to look at your account and see what is happening: https://support.atlassian.com/contact/ 

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