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Email verification code sent to incorrect user

Jibin.Johny
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February 14, 2024

In my Org, we have a Jira Service Management Portal and we have a project inside it which customers has given access to.

There are 2 users from a external organisation accessing the project, (User A & User B)

When user B tries to login to Jira, the email verification code is sent to user A

I have checked and made sure that the Jira accounts are created with correct email address.

Who could be the issue?

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