Is there any possibility for following case.
I have two issue types in same service desk project.
I have enabled requests by email , and its mapped to Incident.
Now my problem is , i am converting the customer tickets based on keywords. But i cannot convert email ticket to problem because its different issue type. Is there any way in jira we can convert it using automation.
Hello @Muhammad Ramzan
Thank you for reaching out.
Per your description, I understand that you would like to automatically change the issue type of your issues created by email when a specific keyword is added to its summary or description. Is that correct?
Also, your question is flagged as Jira Server. Is that the environment you are currently using?
Unfortunately, The native automation of Jira service desk server does not have an action to move issues to a different issue type. We have the two feature request below that might help you to achieve this goal in the future:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
That being said, you can check in the feature requests some workarounds you can use to implement something similar. Here are some options:
Let us know if you have any questions.
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