Email processing creates tickets with incorrect reporter email.

[Arati Shimikeri]

We are facing the same issue as https://community.atlassian.com/t5/Jira-Service-Desk-questions/Email-processing-creates-tickets-with-incorrect-reporter-email/qaq-p/1238808. Please let us know if this is something thats been fixed in Jira. 

Thanks,
Arati

[Angélica Luz]

Hello Arati,

Thank you for reaching out to Atlassian Community!

If you are using Google Groups as the mail handler on the Service Desk project as mentioned on the other thread, it's expected that the reporter won't be added correctly because Jira doesn't recognize who is sending the email.

• Ability to use Google Group email for email request

Please, click on vote and watch to receive updates about the feature.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica