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Email notifications

Kevin Roe January 15, 2024

When I get an email notification from our system (that a new ticket was created via an email request) here is what it looks like... Please help


An error was encountered whilst handling messages from the mail server "O365" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler".


The error was:


"Reporter (712020:188797c6-c567-49b4-9588-035d957af1c4) does not have permission to create an issue. Message rejected."



The error and the email that caused the error are attached to this email.


If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:





This message was sent by Atlassian Jira




2 answers

1 vote
Community Leader
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January 16, 2024

Hi @Kevin Roe 

Welcome to Atlassian Community!

The error seems to be related to project permissions. could you please check if the account id - 712020:188797c6-c567-49b4-9588-035d957af1c4, has the create issue permission.

To valid the project permission, please navigate to project settings ->permissions as shown below -


Let me know if you have any questions.



Kevin Roe January 18, 2024

Hi Teja,

Can you please share a clear screen shot so I can see the permissions. I've fiddled with it for a while now and still can't get any form of alerts going


0 votes
Kevin Roe January 16, 2024

Thanks for the help Teja,

The screen shot you left me is too small to read

Here is mine

Mind you, I couldn't get a new project to work at all the way I wanted so i renamed the original DEMO project and updated the email settings.

I would love to pay someone for help configuring this free version and see if it will work for our Company if anyone out there is interested?

Screenshot 2024-01-16 052426.png

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