Hi,
I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk team member always creates the ticket.
Therefore if a ticket is created:
1: It always starts with ''work in progress'' status > This we configured.
2: It should always auto assign to the person who has reported the ticket (I can only select auto assign to project lead, how to I make incident tickets for this project always auto assign to the creator so we don't need those extra 2 clicks)? If service desk employee#1 creates the ticket it should auto assign to him, if employee#2 reports it, it should always auto assign to him, etc...
3: Response time should always be ''0m'' because the fact the ticket is being created means we already responded to it (as creating a ticket in Jira is a direct result of responding to a phone call).
4: On creating this ticket I want customer@customer.eu to be mailed.
5: On Completing this ticket with any status, I want customer@customer.eu to be mailed.
for 4 and 5 I'd like to select the relevant fields which the mail needs to contain and which fields it does not need to contain.
How do I configure this? I've been clicking through the project settings for a while now and can't seem to find the relevant settings.
Hi @Marsik , welcome to the Community. The following is for CMP projects. If you are using TMP let me know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.