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Email notifications on help tickets

Hello, my school is evaluating Jira Service Management for our internal IT team to support our staff members. One thing I've noticed is that when I add comments or the end user adds comments to a help ticket, only that most recent comment is included in the email. This means that I can't tell the context of the conversation. Many other help desk solutions provide the whole conversation. Is there a setting I need to change to enable this?

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Jack Community Leader Nov 09, 2020

Unfortunately there isn’t a way to do this OOTB. There is an open suggestion for this. You might consider using an addon for this. In fact I use Email This Issue addon for one project that requires this very solution. 

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