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Email and Portal issues Edited

While performing the following steps

  1. Customer A raises a request via Portal including Customer B and C as Customers Involved
  2. Customer B replies in their email 

We found;

  1. Neither of the customers can see the other customers involved in the emails, only the portal
  2. The replies from Customer B's email never made it back to JSD/Portal or the other customers.

How can we make the above work?

We have public comments turned on for all that are involved. I want to be able to have the customers participate through both mail and portal and see all involved.

 

Also, if a customer sends a request via email with peopled CC'd we are not getting these in JSD, why is this happening?

 

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