While performing the following steps
We found;
How can we make the above work?
We have public comments turned on for all that are involved. I want to be able to have the customers participate through both mail and portal and see all involved.
Also, if a customer sends a request via email with peopled CC'd we are not getting these in JSD, why is this happening?
How are the permissions set up on your service desk?
How are your global permissions setup?
This will impact how users are able to interact with your service desk.
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