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Email Notification

Antonio Taylor August 30, 2024

How do I set up an email notification where a user fills out a form that is tied to a project and the information within the form gets sent over to an email address?

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Fernando Eugênio da Silva
Community Leader
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August 30, 2024

@Antonio Taylor , Welcome to the Atlassian Community!

 

To use data filled in a form and send it via email, you will first need to associate the form fields with Jira fields. This will allow you to use the data from form fields associated with Jira fields to pass variables in the content of your email.

I recommend you read this guide to know how to associate Jira and forms fields: Link a form field to a Jira field | Jira Service Management Cloud | Atlassian Support

 

Once you have your form fields associated with Jira, you can use Jira smartvalues ​​to send those values ​​via email. That is if you are using the automation feature to send this email.

This is the documentation regarding smartvalues: Automation smart values - issues | Cloud automation Cloud | Atlassian Support

 

Then to send this email you can set up an automation rule and use the 'Send email address' action to send the email to a specific user or group of people.

In the email content, use smartvalues ​​to reference the Jira fields and their values. You can find some automation rules who sends email in Automation Playground: Rules - Automation - Jira (atlassian.com)

Hope this helps you :)

Any questions, let us know.

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