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Email Notification -Priority Field

Hi,

In the Customer portal we have a field called "Customer Priority" where the customer sets their priority choice for the issue requested. 

When we receive the email notification for the newly created issue, we would like to get the native "Priority" field printed in the email to be the same as the "Customer Priority" field. 

I've tried to make an Post function on the create issue, but so fare not successful. 

Alternatively, can we get the customer field, "Customer Priority" printed in the email notification? 

Appreciate any comments and suggestion's on how to achieve this,

Thanks 

Rune

 

 JSM Cutomer Portal Priority Entry.png,

JSM Cutomer Portal Priority.pngJSM Cutomer Portal Priority Post Function.png

 

 

1 answer

1 accepted

2 votes
Answer accepted

Hi Rune, 

You can display the Priority field on the client's request form and give it a suitable name on the portal, but the field will be the same.

Hi Max,

Thanks for your reply. I'll look into you suggestion. 

Rune

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