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Each time somebody adds an external comment change the status by an automation

I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution failed and I'm not sure what I'm doing wrong. 

1 answer

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Answer accepted
Fazila Ashraf Community Leader Nov 23, 2021

Hi @Susana Méndez 

Welcome to community!

In the automation library of the JSM project, you will find the below template which would help you configure the rule easily



Do try it and let me know if you still face any issues.

Hey, thank you so much! That was really helpful. I appreciate your help

Like Fazila Ashraf likes this

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