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EXALATE plugin error

Elise Wei
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February 16, 2024

My team had already installed the exalate plugin, but it kept showing this error message:Picture1.png

5 answers

2 votes
Mathieu Lepoutre _Exalate_ February 16, 2024

Hi @Elise Wei,

It appears that the node is currently offline, likely due to being archived. Not to worry, though, as this is a reversible process.

You can easily initiate the unarchiving process by submitting a support ticket using the following link:

https://exalate.atlassian.net/servicedesk/customer/portal/5

Once submitted, we'll promptly unarchive the node for you.

Have a wonderful weekend!

Best regards,
Mat

 

0 votes
Joseph Chung Yin
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February 16, 2024

@Elise Wei 

Welcome to the community.  Since it is a third party add-on, you will need to contact the add-on vendor directly to assist you further.

On the same note, you can also contact Atlassian Support (https://support.atlassian.com), so they can review the backend system logs for further details/errors against your site.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Csaba Vertessy February 16, 2024

Hi @Elise Wei ,

we have faced the same error lately.

You have to contact Exalate support and they will restart the node for you.

0 votes
Marc Koppelaar
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February 16, 2024

Hi @Elise Wei 

Welcome to the community.

Raise an issue with Atlassian Support, they can check your instance backend

0 votes
Dexter de Vera
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February 16, 2024

need more details about the error..

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