I've succesfully set up that an e-mail creates a new ticket, that works well.
I'd like to achive that this creates an incident, but whatever I choose at " Incoming Mail -> Issue Type " new ticket lands at queue.
Is there anyway to set this?
So what defines an "incident" here? Is Incident associated w/ Opsgenie or is Incident a Request type or is Incident an Issuetype?
What ends up in a Queue is defined by the underlying JQL for the queue. Email requests in JSM are associated to a specific Request type.
so it sounds like those are Request types. Please confirm under project settings > request types. Assuming so, and assuming you simply want all email requests to result in Incident rather than Queue the go to project settings > email requests and click on the ellipses in upper right corner. Select Configure email requests.
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