I'm having trouble with e-mails comments and automations.
I have an automation that runs based on the comment added trigger, to make a transition when my customer adds a comment.
After a long time trying to make e-mails turn into a comment, it turned out that the automation doesn't even register the comment in the log. My transition does not occur either.
Does someone know what can be done?
The automation is set as below:Comment added trigger, for issues of a certain status, which user is a customer.
This comment of issue INFRA-270, made today at 10:52 should be there:
The problem is that the log doesn't even show the comment event:
The automation works when the comment is added throught the portal.
The details are also correct.
The problem is that the comment doesn't seem to be triggering the automation when it comes from e-mail.
When the automation is triggered, the rule works great, regardless if it fails the condition or not.
In the screenshot examples, the condition failed because it was triggere by my user, which is not a customer.
The comment added by the customers through e-mail are not shown for some reason.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events