Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

E-Mails from non customers are missing

Hello,

I have a few projects in Jira Service Desk, so each customer has one Project. In the Project i have an organization and there i have all the users from this customer with they company e-mail address. Only registered users can open an ticket.

Yesterday one customer had problems with they exchange server so he tried to write me an email from his private e-mail account.

This mail is missing.

Where can i find emails from not registered users?

1 answer

0 votes

Hello @HollaDieWaldfee,

Thank you for reaching out to Atlassian Community!

When using Jira Service Desk, it's possible to check the email logs to see which emails created tickets and others that were rejected.

Go to Jir administration > Applications > Email requests.

On this page, you can click to view the logs for the desired email channel and then, you will be able to see the email address and the summary of the message that the customer sent.

If the email channel was set using IMAP, then to find the affected email you just need to check the inbox on the mail client to find the emails that this customer sent, since the emails are just marked as read. 

If it was set using POP, then check the Trash, because after Jira processes the email, the message is deleted.

For more details about the mail channel, please check the documentation below:

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you