Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

E-Mail Notification frequency

Celle I'm New Here Jul 20, 2021

Hey there, newb here,

my predecessor set up service management as a ticket-system but left. My team isn´t schooled and i know not much about jira - we need professional help to set it up efficently- i know and work on that . 

Right now i am somewhat all-admin and receive hundreds of mails from "jira automation" about new tickets, updates, comments and so on - i cant work on that because my outlook is flooded. 

I searched everywhere but can´t find a setting where i, as the site admin (which i guess i am) can turn off these notifications. Even from tickets am not watching i receive the notifications.

Any idea what to do to stop the flood? Thank you!

 

2 answers

Hello @Celle

For stopping this email flood, you will need to disable the notifications from the automation rules.

For achieving this, navigate to: Project Settings --> Automation (available in the left menu) --> Select a rule and go to the actions (Blue colored icon) --> Uncheck the box (indicated in the screen shot)

In case there are multiple automation rules, this will need to be done for each rule individually.

 

Email.png

0 votes
Daniel Ebers Community Leader Jul 22, 2021

Hi @Celle

Automation acts in that case like an 'user' editing/creating an issue, therefore an email is sent if that is defined by your Notification Scheme.

There are similar discussions in Community, however with no solution:

In case you MUST stop the mails it would require to change the Notification Scheme, however this would also affect actions done by humans:

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

71 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you