Hey there, newb here,
my predecessor set up service management as a ticket-system but left. My team isn´t schooled and i know not much about jira - we need professional help to set it up efficently- i know and work on that .
Right now i am somewhat all-admin and receive hundreds of mails from "jira automation" about new tickets, updates, comments and so on - i cant work on that because my outlook is flooded.
I searched everywhere but can´t find a setting where i, as the site admin (which i guess i am) can turn off these notifications. Even from tickets am not watching i receive the notifications.
Any idea what to do to stop the flood? Thank you!
For stopping this email flood, you will need to disable the notifications from the automation rules.
For achieving this, navigate to: Project Settings --> Automation (available in the left menu) --> Select a rule and go to the actions (Blue colored icon) --> Uncheck the box (indicated in the screen shot)
In case there are multiple automation rules, this will need to be done for each rule individually.
Automation acts in that case like an 'user' editing/creating an issue, therefore an email is sent if that is defined by your Notification Scheme.
There are similar discussions in Community, however with no solution:
In case you MUST stop the mails it would require to change the Notification Scheme, however this would also affect actions done by humans:
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