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E-Mail Notification frequency

Hey there, newb here,

my predecessor set up service management as a ticket-system but left. My team isn´t schooled and i know not much about jira - we need professional help to set it up efficently- i know and work on that . 

Right now i am somewhat all-admin and receive hundreds of mails from "jira automation" about new tickets, updates, comments and so on - i cant work on that because my outlook is flooded. 

I searched everywhere but can´t find a setting where i, as the site admin (which i guess i am) can turn off these notifications. Even from tickets am not watching i receive the notifications.

Any idea what to do to stop the flood? Thank you!

 

2 answers

0 votes
Daniel Ebers Community Leader Jul 22, 2021

Hi @Celle

Automation acts in that case like an 'user' editing/creating an issue, therefore an email is sent if that is defined by your Notification Scheme.

There are similar discussions in Community, however with no solution:

In case you MUST stop the mails it would require to change the Notification Scheme, however this would also affect actions done by humans:

Regards,
Daniel

0 votes
Gaurav Community Leader Jul 22, 2021

Hello @Celle

For stopping this email flood, you will need to disable the notifications from the automation rules.

For achieving this, navigate to: Project Settings --> Automation (available in the left menu) --> Select a rule and go to the actions (Blue colored icon) --> Uncheck the box (indicated in the screen shot)

In case there are multiple automation rules, this will need to be done for each rule individually.

 

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